With increasing competition and FinTech organisations devouring on bank’s customers, there is a growing need from financial institutions to leverage technology to streamline their customer acquisition process. Contact Management Solution enables banks and financial institutions to conduct effective campaign management, reporting management and call management to accelerate their sales engine and drive the growth of business operations.
Kiya.ai Contact Management Solutions optimizes customer experience using real-time information based on past interactions and increases revenue by suggesting personalized offers. Enabled with AI and RPA technology, the contact management solution offers a unified interface for multiple users and entities to access a complete history of interactions with each customer and run campaigns for sales and promotional purposes. The solution is also equipped with NLP algorithms that allow to adapt to customers’ language preference regionally, domestically as well as internationally.
Key Attributes
Multi-functional contact management system
Seamless integration with legacy systems of banks
Equipped with multi-lingual capability
Robust lead management system
Robust Authentication & Validation
Complaint with Changing Regulations
VALUE DELIVERED
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