Canadian Multinational Bank
A Canadian multinational financial services company and one of the largest Canadian multinational bank by market capitalisation. It is serving over 16 million clients with offerings like retail banking, corporate banking, investment banking, mortgage loans, private banking, wealth management, credit cards, finance and insurance, etc.
The goal was to build a chatbot to help the bank in enhancing their customer experience functions and to increase engagements. The platform was designed to reach customers in real-time, categorize their queries and resolve them.
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