To compete in dynamic banking environment, develop customer centric approach, reduce cost of operations and scale business and market share, our client needed a new system.

• Centralization of back-office processing has reduced response time on customer service requests and optimized staff utilization
• Enabled its customers to access its products & services 24 X 7
• Bank doubled its customer base from 375,000 to 700,000
• The branch network grew two-fold from 24 to 42
• Steep growth in the number of per day business transactions from 35,000 to 55,000