The bank wanted to implement a robust core banking system to stay ahead of competition. Post implementation of OMNIEnterprise™ Core Banking Solution:

• Common customer entity across products & branches, reducing duplication and fraud situations.
• Fully automated operations ensured optimization of manpower between branches and back office. This includes optimization of work force for growth of business.
• Business Process Reengineering reduced customer service cycle time and thereby enhanced the ability to serve more customers per hour. All branches went on 12-hour schedule.
• Interface to payment gateways ensured Public Switch ATM Network to serve bank's customers, enhancing the reach multi-folds.
• The bank got the repute of being the first ever (automated) Real Time Gross Settlement intermediatory in the in Indian banking system
• Automated Demat has brought new business to the bank
• Internet Banking and other delivery channels enabled
• Centralised statutory audit, inward & outward clearing, MIS and regulatory reporting.
  

• In 2004, when CBS solution was implemented, the bank had a network of 75 branches.

• On an aggressive growth path, over the next four years, the bank expanded its network to 193 branches and ~1 million business transactions a day from the branches.

• Revenue productivity of employees went up 350% and NPA touched zero within 2 years of implementation.

• Between 2000 and 2007, the banks business grew four-fold to touch USD 4 bn

• The bank continues to expand the new found efficiency on OMNIEnterprise CBS in new branches it adds.